Terms of supply

For The Better Good Limited - General Terms & Conditions of Trade

Doing business with us – What you need to know


To keep it simple, here is a summary of the ins and outs. If you don’t have much to do today and you enjoy legal reading, the full version is below.

We take our responsibilities as manufacturer and seller of a world changing bottle and system.  If you experience any problems with our products or service, please reach out via our contact page.

Buying our Products
You can buy our Products by speaking to one of our team, email us Hello@forthebettergood.com or placing an order online.

If you use the online ordering function, we will assume that whoever is placing the order (using your user name and password) is authorised by you to do so.

As soon as you place your order with us, we place it with our 3PL company (PBT) who will get it to you as soon as humanly possible.  In some situations, we have stock on hand and will personally drop your order off while saying hello and having a cuppa.

Sometimes problems occur that are outside of our control, and we have to delay or change deliveries. As soon as we know there might be a problem we will contact you.  We don’t accept responsibility for delays but we will do our best to ensure they don’t happen.  Compensation or refunds are not available for late/non deliveries.

Our prices do change from time to time so we recommend that you check our online store for updates. If we have an agreed price with you, then we would have notified you of any changes.

Paying us
Unless we have agreed credit terms with you, all sales are paid online using a credit card through the ordering system or Xero invoicing. Invoicing is available on request.

If we have agreed credit terms, you need to ensure that we are paid on or before the payment due date.  If there’s a problem, please e-mail us at hello@forthebettergood.com and we’ll sort it out.

If we have agreed to provide you with equipment, we expect you to take care of that equipment and not to sell it or claim that it’s yours. 

If there’s any issue with the equipment get in touch and we will send someone to fix it.

Our responsibilities
Your satisfaction with our products and our service is essential to us!


The full terms and conditions are now set out in the following sections:

  • Introduction;
  • Section 1 – covering the sale and purchase of Products;
  • Section 2 – dealing with credit terms;
  • Section 3 – is a glossary of definitions.


  1. General

1.1     Application of Terms:  These Terms and Conditions of Trade (the Terms) apply to a sale of Products, and the loan of Equipment, by For The Better Good Limited (FTBG, we or us), whether by ordered online, via telephone or otherwise.

1.2     Please read the Terms:  We recommend that you carefully read these Terms.  You represent and warrant that you are over 18 and have the legal capacity to contract in New Zealand or that you are the Customer’s authorised representative and have the ability to bind the Customer to these Terms.  If you do not agree to these Terms, you should not order Products or loan Equipment from us.

1.3     Changes to Terms:  From time to time, we may need to change these Terms to reflect our changing business. We may also need to change these Terms if we are required by law, for security reasons or for technical or infrastructure reasons.  We may change the Terms at any time by posting the changed Terms on this site.


  1. Products and Ordering

2.1     Products:  Our Better Bottles of Water are our only offering at present

2.2     Placing Orders:  When ordering Products from us online or otherwise you are responsible for correctly entering all requested order information. If incorrect information is entered, it may result in you receiving and being liable to pay for unwanted Products. You may be issued with an order confirmation or receipt for orders you place via this website or by e-mail. Issue of an order confirmation or receipt does not mean that your order has been accepted by us or that we will be able to complete the order in whole or in part.

2.3    Responsibility for Orders Placed:  It is your risk and responsibility to obtain every necessary or prudent authorisation to buy, possess, and/or resell the Products and to ensure that Products are purchased by an authorised person. You are liable for every order made by you or on your behalf.

2.4     Stock Availability:  We will use reasonable efforts to ensure that we have in stock the Products shown in the Product List. However, we do not guarantee the availability of any Products, and we will not be liable for any loss, damage or costs incurred by you or any other person if we are unable to provide you with Products shown in the Product List.

2.5     No on-selling:  You agree that the Products are to be sold by you in the ordinary course of business.  Unless authorised by us, in writing, you must not, under any circumstance, sub-deal, on-sell or in any way supply the Products for the purpose of resale or redistribution by third parties.

  1. Delivery

3.1     Despatching Orders:  We will use our best endeavors to despatch orders no later than three Business Days after the day your order is received by us and you have received confirmation of your order from us via email or equivalent.

3.2     Delivery: We will, deliver the Products to the Premises (provided the Premises are in New Zealand) by whatever methods and route we consider to be the most expedient.  You agree to accept delivery of the Products at any time between 9.00am to 5.00pm on a Business Day.

3.3     Delivery by Instalments: We may deliver the Products in instalments and you must pay an amount for an instalment as notified by us in the Invoice. If we fail to deliver any instalment you must still accept and pay for the balance of the Products delivered.

3.4     Late Delivery:  You agree that time is not of the essence in relation to delivery and that you must accept and pay for the Products even if they are delivered after a requested time. We will not be liable for any loss or damage arising from late delivery. 

3.5     Failure to Deliver:  We will not be liable for any failure to perform our obligations under these Terms if such failure is due to Force Majeure.

3.6     Delivery Completion:  Delivery is complete when the Products reach the address you have specified for delivery. We will be responsible for arranging the delivery of Products unless you arrange otherwise with us. 

3.7     Inspection on Receipt:  You must inspect the Products on or immediately after delivery. Order shortages or damage in transit must be notified to our customer services team within 48 hours of the delivery.

3.8     No Returns:  Nothing in these Terms entitles you to return the Products as being surplus to your needs, or for any other reason other than set out in these Terms unless discussed prior.

3.9     Pallets:  Any pallets used for the delivery, storage or display of the Products are not included in the Purchase Price unless otherwise specified and will remain the property of their owner.  You must promptly return or exchange the pallets in your custody on the day of delivery (unless otherwise agreed with FTBG) or reimburse us for the cost of replacement or repair of lost or damaged pallets.

  1. Price and Payment Terms

4.1     Purchase Price:  Products will be charged at the Purchase Price applying on the date on which they are delivered to you. Any applicable taxes (including GST) or charges (including delivery) will be added to the Purchase Price.

4.2     Payment: Subject to clause 4.3, you must pay the Purchase Price in advance of, or in cash or by credit card on, delivery, unless otherwise agreed.  If you are paying by credit card, you represent and warrant that the credit card is issued in your personal name (or, if the Customer is not an individual, in the Customer’s name) and that the Customer will pay to the issuer all charges incurred through the use of such means of payment.

4.3     Payment on Credit Terms:  If you have obtained a credit facility from us under the Credit Terms, and you are entitled, in accordance with the Credit Terms, to the benefit of a Period of Credit, you must pay the Purchase Price within the Period of Credit. Payment by cheque, online or other bill of exchange is not made until the cheque or bill of exchange is honoured in full.

4.4     Failure to Pay:  If the Purchase Price is not paid in full when due, we may exercise our rights under clause 4.7 and, in addition, may charge you a late payment fee on the unpaid amount for the period from its due date until it is paid, together with all legal (solicitor and own client) costs, debt recovery agents’ fees, and other costs and expenses incurred by or on behalf of us in enforcing our rights. The late payment fee will be calculated on a daily basis at a rate which is equal to 4% above the then current base rate for business lending published by Westpac Banking Group at www.westpac.co.nz on the overdue amount (calculated on a daily basis until the account is paid in full). You must pay such amounts to us on demand. For the avoidance of doubt, where you have entered into a direct debit arrangement with FTBG, you authorise us to deduct, from your nominated account, any account payable to us under to this clause 4.4.

4.5     No Deductions: You must make all payments due to us in full without any deductions, whether by set-off, counter-claim, or any other equitable or legal claim.

4.6     Satisfaction of Debts:  Where you owe any money to us, we will be entitled, at our discretion, to accept any payment received and apply it towards satisfaction of any such indebtedness.

4.7     Repossession of Products:  If you fail to pay in full the Purchase Price for the Products we may, at your cost, retake possession of the Products title to which has not passed to you.  We, for that purpose, may enter any Premises where those Products are held and remove those Products.

  1. Risk and Title

5.1     Risk:  Risk of any loss, damage or deterioration of, or to, the Products passes to you on delivery.  You will insure the Products for their full insurable value.

5.2     Title:  Legal and beneficial ownership to the Products does not pass from us to you until you pay in full the Purchase Price and all other monies payable or owing but not paid to us by you on any account.

5.3     Dealing with Products:  Until title to the Products passes to you, you acknowledge and agree:

5.3.1        that the Products supplied and not resold are held by you as a bailee for us;

5.3.2       you may resell the Products;

5.3.3       if the Products have been resold by you, you will hold so much of the proceeds of sale as do not exceed the outstanding monies on trust for us immediately when they are receivable or received;

5.3.4       when the proceeds held in trust for us under clause 5.3.3 are received they must either be paid immediately to us or held in a separate bank account as trustee for us and they must not be used by you in any other way whatsoever; and

5.3.5       the authority conferred on you by clause 5.3.2 may be revoked by written notice from us at any time if we deems your credit to be unsatisfactory or if you are in default in the performance of your obligations under these Terms or any other agreement between you and us.

  1. Warranties and Liability

6.1     Statutory Warranties Excluded:  Subject to clause 3.7, all warranties, conditions and liabilities, whether implied by law, trade, custom or otherwise, and whether relating to the quality or fitness of any Products, merchantability, suitability for purpose, or otherwise (other than any warranties, conditions or liabilities which by legislation cannot be excluded) are hereby expressly excluded.

6.2     Customer Warranties:  You warrant that you:

6.2.1       have and will continue to have any permit, government authorisation or licence required for you to carry on your business and, in particular and without limitation.

6.2.2       will handle and store the Products at all times as directed by us or, in the absence of such direction, in accordance with prevailing industry standards for the particular Products; and

6.2.3       have product safety procedures in place which conform with the requirements of all relevant laws of New Zealand.

6.3     Consumer Guarantees Act not apply:  You acknowledge and agree that you are not a “Consumer”, as defined in the Consumer Guarantees Act 1993, and the provisions of the Consumer Guarantees Act 1993 will not apply.

6.4     Limitation of Liability:  Except as expressly provided in these Terms, to the extent permitted by law, we will have no liability to you, however arising and under any cause of action or theory of liability, in respect of loss of profit (whether direct or indirect), loss of business opportunity, or any special, indirect or consequential damages.

  1. Product Quality and Recalls

7.1     Warnings about Product Quality:  If we or you become aware of any defect, fault or other condition, actual, potential or threatened, in any Products (a Quality Issue) of which you have taken possession such that they should not be offered for sale to the public having regard to the nature and the extent of the threat, then that party must immediately give notice to the other of the Products affected by reference to product descriptions, batch codes, best before/used by date codes, item code numbers, quantities supplied, date of possession and any other unique identifier.

7.2     Recalls:  You agree to co-operate to the fullest extent possible to diminish any risk to the public from the Quality Issue, which includes the following:

7.2.1       removing the Products that may be affected by the adverse experience from offer for sale to the public;

7.2.2       complying with all laws, regulations and notice requirements in relation to product recalls;

7.2.3       complying with any directions and corrective action required by FTBG in relation to the Quality Issue;

7.2.4       recalling the Products that may be affected by the Quality Issue where they have been sold;

7.2.5       disseminating information that has been approved by us and which in our opinion is necessary or desirable to limit any harm, loss or damage that maybe.





8.       Setting up a Credit Facility

8.1     Credit Terms:  The Terms set out in clauses 8 to 12 are the Credit Terms.

8.2     Credit subject to credit checks:  We will only supply you with Products on credit when we have obtained a credit check satisfactory to our requirements. 

8.3     Credit Application:  If you seek a credit facility from us you must complete a "Credit Account Application" (Credit Application).

8.4     Guarantee and Indemnity:  If a guarantee and indemnity are being provided on behalf of the Customer, the relevant terms are set out in clause 12. 


9.       Credit Information

9.1     Authorisation:  You authorise us to:

9.1.1       make such enquiries and collect such personal information so as to enable us to assess your creditworthiness and to obtain credit reports, including history, standing or capacity, character references and credit statements;

 9.1.2       obtain any personal information from any bank, financial institution, credit reporting agency, employer or other person;

9.1.3       disclose any personal information to any third party authorised to seek information;

9.1.4       report any overdue payments you owe to us to other credit providers or credit reporting agencies; and

9.1.5       use any personal information in connection with the Terms, and/or for marketing and customer service activities.

9.2     Failure to supply authorisation:  You understand that failure to authorise the obtaining of personal information from any third party may result in the declining or cancelling credit terms to you and that there is a right of access to, and correction of, personal information which is held by us.

9.3     Privacy Policy:  If you are an individual, we recommend that you read our Privacy Policy. 


10.     Credit Information Warranty

10.1   Applicant Warranty:  You warrant:

10.1.1     that all information given to us, in a Credit Application or otherwise, is true and correct;

10.1.2     if the Customer is a natural person, that the credit to be provided under the credit facility will be applied wholly or primarily for business purposes and not for personal, domestic or household purposes; and

10.1.3     that if you provide us with personal information about another person who is an individual (for example, a referee), you are authorised to do so, will inform that person that we may use their information in order to assess this application and further that they can gain access to the information we hold about them by contacting us.

 10.2   Authorisation to Bind: Each signatory to a Credit Application warrants that, where there is more than one Customer, or where the Customer is a corporation, that he or she is authorised to sign on behalf of all Customers or the corporation, as appropriate.


 11.     Credit Terms

 11.1   Our Rights:  You acknowledge that we may, in our discretion: 

11.1.1     request further information, including financial statements from the Customer in order to assess the Credit Application;

11.1.2     decline the Credit Application; 

11.1.3     determine the number of days within which, from the date of delivery of Products, the Customer is to pay for Products (the Period of Credit);

11.1.4     determine the maximum amount of credit to be provided to the Customer at any time (the Credit Limit);

11.1.5     suspend or withdraw the credit facility; 

11.1.6     vary the Period of Credit or vary the Credit Limit; or

11.1.7     vary the Credit Terms.


11.2   Period of Credit/Credit Limit:  If we accept a Credit Application submitted by you, you will be notified of the Period of Credit and any Credit Limit.  Any subsequent order of Products placed by you and accepted by us will have the benefit of the Period of Credit except:

11.2.1     where, pursuant to the Credit Terms, the credit facility is withdrawn and we give you notice that all monies owing by you to us are immediately due and payable; or

11.2.2     where, in accordance with clause 11.3, the provision of credit in respect of the Purchase Price would cause the Credit Limit to be exceeded.

11.3   Exceeding the Credit Limit:  If we determine that a Credit Limit is to apply to the credit facility provided to you, an order placed by you will not have the benefit of the Period of Credit if the Purchase Price for that order, when added to the Purchase Prices already subject, at that time, to the benefit of the credit facility, would cause the Credit Limit to be exceeded.  If, by operation of this clause, an order is not entitled to the benefit of the Period of Credit and if, through inadvertence including because of a mistaken belief that the Period of Credit was available to you, the Products are delivered without the Purchase Price having been paid in advance of, or in cash on, delivery, the Purchase Price must be paid immediately on demand made by us.


12.     Guarantee and Indemnity

 12.1   Acceptance:  If the Customer is a company or trust, the director(s) or trustee(s) (the Guarantor(s)) must indicate their agreement to provide a guarantee and indemnity in the Credit Application, in consideration for us agreeing to supply Products and Equipment and granting credit to the Customer at its request.

12.2   Guarantee and Indemnity:  The Guarantor(s):

12.2.1     irrevocably and unconditionally guarantee to us the due, proper performance by the Customer of its obligations to us; and

12.2.2     jointly and severally personally undertake as principal debtors to us the payment of any and all monies now or in the future owed by the Customer to us and indemnify us against non-payment by the Customer.  

12.3   No release of Customer:  Any personal liability of the Guarantor(s) will not release the Customer in any way whatsoever from its liabilities and obligations to us or in any way prejudice or affect the liability of the Customer to us.  The Guarantor’s obligations to us may be enforced by us without our having to take steps against the Customer, or to make or file any claim for bankruptcy or liquidation of the Customer or any other party, or to take any action against the Customer, or to resort to any other security or guarantee or any other means of payment.




13.      Definitions: In these Terms:

 Business Day means a day that is not a Saturday, Sunday or public holiday in Auckland, New Zealand or, for deliveries of Products, at the place of delivery.

Credit Limit has the same meaning as in the Credit Terms.

Credit Terms means those Terms set out in Section 2.

Customer or you means any person who submits an order for Products to us and/or to whom we lease Equipment. In relation to Vending Machines, you are the licensor of the site where we place our Vending Machine(s).

Force Majeure Event means any event or circumstance outside our control, including acts of God or nature, acts of war, terrorism, sabotage, riot, flood, fire, store, slide, earthquake, hurricane, cyclone, power failure, breakdown of plant or machinery, shortage of raw materials, any order or direction of a regulatory authority, industrial action, strikes, lock-outs, defaults of suppliers, theft, any other criminal act, or any other similar event or circumstance. 

 means all merchandising, coffee and other hot beverage dispensing, fountain dispensing, equipment, and other equipment and accessories provided by us.

GST means Products and services tax and penalties that a person may be liable to pay under the Products and Services Tax Act 1985 and includes any applicable tax, excise and duty. 

Invoice means the document provided by the Supplier to the Customer upon delivery of the Products describing those Products and the Purchase Price.

Period of Credit
 has the same meaning as in the Credit Terms. 

Premises means the premises, site or location from which the Customer operates his/her/its retail or other business for the purposes of these Terms.

Products means products of a kind which we make available for sale. 

Purchase Price means the price to be paid for the Products calculated by reference to the Supplier's price list current at the time of delivery and is the price stated as the Purchase Price in the Invoice. The Purchase Price includes GST and/or other impost on the sale of the Products, delivery and packing for delivery.